Imported Phone Warranty

Written by Theogaren Moodley | Wednesday, 15 September 2010 16:17

TERMS AND CONDITIONS

Out of Box Failure Policy, (defined as OBF).

The OBF complete box and all contents will be replaced with a new unit within 48 hours of date of delivered goods. It’s advisable that the customer check all handset within the time stated above and all OBF returns must be given back to Vexon in the new condition in which it was delivered in order for the OBF policy to be honored.

Warranty is 12 months usage of the handset (defined as the cellular phone excluding the battery and any other accessories) is covered by the standard manufacturer warranty and is governed by the relevant manufacturer's terms and conditions.

EXCLUSIONS

1. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear, exchange of faulty batteries or other accessories or upgrading of software due to changes in network parameters.
2. If the phone has been mishandled, misused, willfully damaged, neglected, improperly tested, altered or defaced in any way by any non-authorized person whomsoever.
3. A defect arising as a result of any failure to follow instructions either in the manual or product specification.
4. A defect, which has arisen from the use of non-approved accessories or ancillary items attached to or in connection with the telephone.
5. A defect arising from corrosion.
6. Damage caused by accidents including but not limited to falling, shock, lightning, liquid, fire, misuse or neglect.
7. Damage due to repairs performed by non-authorized service workshops, or opening of the product by non-authorized persons
8. Repair or replacement under the terms of this warranty shall not give a right to an extension to, or a new commencement of, the period of warranty.
9. In the event of a customer committing any fraudulent act, or fraudulently omitting to do anything, in an attempt to benefit from the extended warranty, then such fraudulent act or omission shall immediately render the extended warranty void, without prejudice to any other rights which Vexon may have in terms of the common law, or these terms and conditions.

Vexon Repair policy –

1.) The repair will be assessed by i-repair (warranty agent) and a report will be email to customer within 72 hours from time i-repair receives unit in question.

2.) There will be two options (A. warranty repair) (B. Customer account due to reason stated in the exclusions above)

3.) When customer has accepted option A or B and given instruction in writing to i-repair whether or not to carry on with repairs, the repair will commence and will take generally 14-21 working days. If parts are not available the customer will be notified of time frame.

4.) If a unit is for Customer account due to reason stated in the exclusions above and the quote for repair is accepted by the customer, the customer will still be liable for any costs to return the product to the customer (courier charges and insurance).

5.) If a unit is for Customer account due to reason stated in the exclusions above and the quote for repair is not accepted by the customer, the customer will be liable for a Technician Inspection fee of R 200 incl. in addition to the costs to return the product to the customer (courier charges and insurance).

Last Updated on Thursday, 29 September 2011 22:16