Delivery Charges

Thursday, 31 December 2009 08:17

Depending on Weight, Size, Value, Risk, Location... we offer the following Delivery options

Economy
Courier From Us into your Hands within SA.

Overnight
Courier From Us into your Hands within SA.

Counter to Counter
Post Office From Us to your SA Post Office Counter with Tracking.

Ordinary Post
Post Office From Us to your SA Post Office Counter with Tracking.

PLEASE NOTE: VEXON RECOMMENDS THAT YOU MAKE USE OF A HAND TO HAND COURIER FOR ALL DELIVERIES TO AVOID LOSSES AND DAMAGE TO YOUR ORDERS

Shipping Rules:

Proof of Delivery
A signature is required for all shipments upon receipt, Packages cannot be rerouted. Someone must be at the address to receive the package and sign for it.

If you paid for your Order using a Credit Card the Card Holder will have to sign and present their ID book to take delivery.
This ID must be the same as the one we have on record for the Credit Card Holder

A shipping POD with a signature is conclusive proof that the delivery was made.

Lost Delivery
Without any contrary evidence, and provided the package had been insured by you, we will carry the costs in full and either credit the Purchase or send you a replacement all with our apologies.

Not available for Delivery
If you have not made yourself available to accept delivery of the goods, we reserve the right to charge you for additional attempts to deliver the purchased goods.

Location Surcharges
If our Courier Services indicate that your delivery address is outside a Major SA Centre or part of an Embassy we will contact you with the option of changing your delivery address or covering the surcharge value.
For items under R500, we can make use of the cheaper SA Post Office counter services instead.

Stock Availability
As we are a reseller for a very large selection of goods we cannot possibly carry all of the items in stock. This does not limit our service offering as the distributors warehouses are close to us. If we find that the product is not available we will contact you immediately. If we find that the item cannot be shipped within 5 working days, we will contact you with alternative options including the possibility of a full refund.
To help reduce the frustration of items not being with the distributor, if we have 3 negative experiences in obtaining an advertised item, we will remove it from our catalogue.

Last Updated on Friday, 30 September 2011 13:14