Returns Policy

Wednesday, 30 December 2009 23:35

Returns:

For the first 7 days from invoice date, you may return merchandise for a full Credit (excluding any shipping charges) or exchange. This will be done at the current value of the goods returned and can incur a 15% handling fee.

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original serial number cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please ship your parcel back to Vexon Returns prepaid and Insured. Sorry, Vexon cannot accept COD deliveries.

We do not accept returns of software, film, paper, movies, music once opened. We also cannot accept returns of batteries, ink cartridges, memory cards, disks, or any other consumable products or items which have been removed from the "blister-pack" packaging. In addition anything returned after 7 days from invoice date must be repaired at a manufacturers' authorized service center.

Please wait 5 days from date we received the package for us to process your return.

Our return delivery address is:
Vexon Order Returns
Block H, Peter Place Park, 54 Peter Place Road, Bryanston, Johannesburg

Vexon Order Return Request:
Fax: +27(0)86 647 5407
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Hours: Mon-Fri: 8:00-5:00

All returns must have a supplied Return Approval Code included. This can be obtained by contacting us on the above details.

Please include a copy of the invoice and a short note stating your reasons for the return, the Return Approval Code and state if you wish to exchange the product or obtain a credit to your account.

If the above conditions are not met, Vexon has the right to refuse the return or charge a restocking fee.

Cancellations:

If you would like to cancel your order, you can do so provided that the order has not yet entered the confirmed process. If the item you want to cancel has already entered the confirmed process, it cannot be canceled by you or by our customer service department. However, you can return the item for a full Credit (excluding any shipping charges). See above for our Return policy

Still Have Questions? Please Contact Us
Phone: +27(0)10 213 0072
Fax:    +27(0)86 647 5407
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Hours: Mon-Fri: 8:00-5:00

Last Updated on Thursday, 29 September 2011 21:54